Погода
56.99 64.15
06 Марта 2018
Foreigners

Olga Zaslavskaya: My Life Is Work. I Don’t Know How and Don’t Like to Rest

 Olga Zaslavskaya: My Life Is Work. I Don’t Know How and Don’t Like to Rest

Krasnodar, 6 March – Yug Times. The only spa, in Greater Sochi at least, that has a zoo. Local townsfolk are very fond of visiting it.

Olga Zaslavskaya, Director of Oktiabrsky Spa & Health Centre, reveals her secrets of success, superiority of women over men, and scarce publicity of Kuban and North Caucasus resorts.

Q.: Did you dream to become a top manager since childhood?

A.: No, I have never dreamt of it. My career is the result of the efforts my parents and the Soviet educational system had invested in me, and high level of managerial training in the country that had ceased to exist about thirty years ago.

Q.: In your opinion, what are you personal qualities that let you become the director of such a big spa resort as Oktiabrsky?

A.: The main quality that has helped me make career is diligence. Back in 1998, there was no Oktiabrsky Spa Resort – just foundations of several buildings scattered over the area of more than five hectares. But let’s drop the details. Now Oktiabrsky is a four-star complex equipped with amenities needed for full-value recreation and medical treatment. I am absolutely confident that it has no match over the entire Black Sea coast as regards the quality and number of the services it renders.

Q.: What results has Oktiabrsky achieved thanks to your personal management?

A.: For many years, we have been topping the list of 21 spas and resort facilities owned by the Russian Railways with regard to such key factors as financial results, absence of complaints and claims about service quality, and infrastructure.

Customer service excellence is the factor which I give much time and attention. Our visitors must go home pleased and feeling thoroughly rested. What is more, I personally look through all questionnaires that our guests have filled out. For me, these papers are documents that must be ‘retained forever’. I have been taught by the lesson presented some eight years ago by a group from Sweden. During a conversation, they asked me to show them our customers’ references about Oktiabrsky — but we could not do it. Since then, for us such reviews have been of great importance. Ability to make conclusions and constant desire to learn is a very important quality for any activity.

Q.: The regional authorities are known to pay serious attention to the spa and resort sector. What is your expert opinion on this assertion?

A.: One should work efficiently in any conditions — this is what I am absolutely confident in. The only remark that I may have to our municipal and regional power is that we are still lacking activities of international importance to promote our spas — and not only in Sochi, but along the entire Black Sea coast. Such activities are a must — because, for instance, we have thousands of tourists coming to see our sports events. Efficient promotion may minimize such factor as seasonality which is our main scourge. But it can be easily dealt with — because spas and resorts of the Krasnodar region and North Caucasus on the whole offer a unique set of competitive services, often at very democratic prices. There is no other place in the world like here.


Follow our news on Facebook

Читайте также:

Reset for Garbage Recycling
07 Декабря
Foreigners

Reset for Garbage Recycling

Finnish technologies of solid wastes recycling will be aplied in the Kuban region.
State to Protect Dolmens
06 Декабря
Foreigners

State to Protect Dolmens

Adyghea will reportedly change the local legislation.
Russian Soul of Michael Ritter
06 Декабря
Foreigners

Russian Soul of Michael Ritter

Michael Ritter began his career in Germany, and worked in many other countries.
Nikolai Doluda: “Kuban Cossacks Define Development Vectors for All Russian Cossack Hosts”
06 Декабря
Foreigners

Nikolai Doluda: “Kuban Cossacks Define Development Vectors for All Russian Cossack Hosts”

Last week, Moscow was playing host to the Great Cossack Assembly.
Kuban Unites Investors, Authorities
05 Декабря
Foreigners

Kuban Unites Investors, Authorities

The first international investors came to Kuban some 25 years ago.
Adyghea: E Pluribus Unum
05 Декабря
Foreigners

Adyghea: E Pluribus Unum

Maikop hosted a solemn concert and roundtable dedicated to the Day of Adyghe (Circassian) Culture.
20:32 ПБК «Локомотив-Кубань» дома уступил «Астане» 20:07 Россия заняла второе место в рейтинге развивающихся экономик 19:32 ФК «Краснодар» дома сыграл вничью с «Уфой» 17:52 В Сочи волонтеры помогли бездомной собаке выбраться из русла реки 16:08 В Геленджике устанавливают насосы на ливневых выпусках 15:56 В Краснодаре легковушка на встречке врезалась в «КамАЗ» 14:32 На Кубани проходят памятные мероприятия в честь Дня Героев Отечества 14:24 В Сочи уволили учителя, ударившего девятиклассника 13:54 День Героев Отечества отмечают в России 13:33 В Гулькевичском районе задержали пьяного водителя, лишенного прав управления
Обмен трафиком СМИ2